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Phone Call

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Phone Call

上海英语口语-商务英语-在线学习英语

Talking on the phone is very common in the office. You will be in a situation where you have to call someone, receive a phone call, leave a message, return a call, and a variety of other tasks. We will use this lesson to cover all the details about making and receiving phone calls.  在办公室里打电话是很常见的,在这种情况下,你必须打电话,接电话,留言,回电话,还有其他各种各样的任务。我们将用这一课来覆盖所有关于打电话的细节。
Receiving a call is probably the easiest.  接电话可能是最容易的。
“Hello, this is Mike.” 你好,我是迈克。

“Microsoft, this is Steve.” 这是微软公司,我是史蒂夫。


Calling someone is a little more difficult. You should state your name, where you are from, what you are calling for, and the question. Let’s give it a try through an example. 打电话给某人有点困难,你应该说出你的名字,你来自哪里,你为什么打电话,以及你的问题。让我们通过一个例子来试一下。
“Hi Mary, this is Michael Johnson from ABC Consulting. I am reviewing the financial data for the payroll project. I will need the 2002 fiscal report to complete this task. Do you know where I can get a copy?” 你好,玛丽,我是ABC咨询公司的迈克尔·约翰逊,我正在审核工资项目的财务数据,我将需要2002年的财政报告来完成这项任务,你知道我在哪里能得到复印件吗?


This example is very clear, organized, and concise. It first explains who the person is, what they are doing, and what they need. If you need to call someone to obtain information, you can use this type of sentence. 这个例子非常清晰,有条理,并且简洁。它首先解释了谁是谁,他们在做什么,以及他们需要什么。如果你需要打电话给某人获取信息,你可以使用这种类型的句子。
Let’s try one more, but this time, you are asking for help. 让我们再试一次,但这次,你可以寻求帮助。
“Hi Bob. This is Steven from ABC Company. I’m calling in regards to the data entry program you created. I’m having trouble locating where the connection is made to the server. Can you help me with this?” 你好,鲍勃,我是ABC公司的史蒂文。我打电话来是想问有关于你创建的数据输入程序,我很难找到连接到服务器的位置,你能帮我吗?


Similarly, this phone call starts with an introduction of the person, a quick sentence on what the call is regarding, and a short description on what this person needs. If you are in this situation, use this process and write it down so you can say what you need smoothly. After you become familiar with it, you will not need to write it down anymore and you should be able to say it fluently. 同样的,这个电话始于介绍一个人,一个简短的句子关于这个电话的目的,以及一个简短的描述这个人需要什么。如果你在这种情况下,使用这个过程并把它写下来,这样你就能顺利地说出你需要什么,在你熟悉之后,你就不再需要写下来并且应该能够流利地说。
If you have questions and a consultant or another business employee is visiting your company, then asking a question to them is very similar to asking a question to anyone else.  如果你有问题,咨询顾问或其他业务人员正在拜访你的公司,那么向他们提出问题就非常类似于向任何人提出问题。
“Hi Bob. I’m George. I’m the technical writer for this project. I had a question regarding the installation process. If you have a minute, can you show me the installation process? I’m having problems on the confirmation section.” 你好,鲍勃,我是乔治。我是这个项目的技术作家,我有一个关于安装过程的问题,如果你有时间,你能告诉我安装过程吗?我在确认部分有问题。


Usually, when a person is visiting your company, then it is polite to tell them your position so they can understand what type of help you will need. In the previous example, we used the same process of asking for help with an introduction, telling them what it is regarding, and what the problem or question is. 通常,当有人访问你的公司的时候,告诉他们你的职位是有礼貌的,这样他们就能理解你需要什么类型的帮助。在前面的例子中,我们使用了相同的请求帮助的过程,告诉他们它是关于什么的,问题是什么。

Verifying Information 验证信息

Sometimes you have to verify an order, or double check a figure. If you have the information and you just want to verify that it is accurate, then you can use these types of sentences. 有时您需要验证一个订单,或者是重复检查一个数字,如果你有这些信息,你只是想确认它是否准确,那么你就可以使用这些句子。

“Hi Debra, I’m analyzing the log files and noticed entry 14 was negative 42. Can you confirm if this is accurate?” 你好,黛布拉,我在分析记录文件,注意到14号条目是- 42。你能确认这是准确的吗?


“I see that our April 2003 revenue was 1.2 million dollars. Can you double check that this figure is accurate?” 我看到我们2003年4月的收入是120万美元。你能再确认一下这个数字是正确的吗?


“I am going to meet with the CFO in an hour. Can you look through this report and double check my findings? It should only take you 20 minutes or so.” 我将在一个小时内与首席财务官会面,你能仔细看一下这份报告,再仔细检查一下我的研究结果吗?只需要你20分钟左右。


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